Terms and Conditions

1. Our Services

Clove Sleep and Wellness (Pvt) Ltd provides online healthcare and wellness services, including sleep-related consultations, sleep-health assessments, wellness guidance, and other related professional consultation services.

Services are provided remotely through online communication platforms and are subject to the availability of our qualified healthcare professionals.

2. Appointments and Consultations

The initial appointment must be booked via the Clove Sleep and Wellness (Pvt) Ltd website and the following appointments through the channels provided by Clove Sleep and Wellness (Pvt) Ltd.

You are responsible for providing accurate and complete information when booking an appointment and during your consultation. This information may be necessary for our healthcare professionals to provide appropriate guidance.

An appointment is considered confirmed once the applicable payment has been successfully received and confirmation has been provided by Clove Sleep and Wellness (Pvt) Ltd.

Please attend your consultation at the scheduled time. Delays or failure to attend may affect the duration or availability of the consultation.

3. Online Healthcare Services

Our services are provided through online consultations and are intended to provide professional healthcare and wellness guidance based on the information provided by the client.

Online consultations may have limitations compared with an in-person examination. Where appropriate, our healthcare professionals may recommend that you seek an in-person consultation, examination, testing, or emergency medical care.

Clove Sleep and Wellness (Pvt) Ltd does not guarantee a particular medical or health outcome from any consultation or service.

4. Emergency Medical Situations

Our online services are not intended for medical emergencies.

If you are experiencing a medical emergency or a condition requiring immediate medical attention, please contact your local emergency medical service or attend the nearest emergency medical facility.

Do not rely on an online consultation through Clove Sleep and Wellness (Pvt) Ltd for emergency medical care.

5. Payments

Payments for initial consultation must be made through the payment methods made available on our website. The follow up appointment payments should be made as direct bank deposit provided by Clove Sleep and Wellness (Pvt) Ltd.

All applicable prices will be displayed or informed before payment is completed.

By submitting a payment, you confirm that you are authorized to use the selected payment method.

Clove Sleep and Wellness (Pvt) Ltd reserves the right to change its service fees from time to time. Any applicable price change will be communicated or displayed on the website or conveyed before a new transaction is completed.

6. Cancellation and Rescheduling

If you are unable to attend a scheduled consultation, you should contact Clove Sleep and Wellness (Pvt) Ltd as soon as possible to request cancellation or rescheduling.

Cancellation, rescheduling, and refund eligibility may depend on the time at which the request is received and the applicable service booked.

Unless otherwise stated for a particular service, cancellations made sufficiently in advance may be eligible for rescheduling or a refund, subject to our applicable cancellation policy and any payment-processing charges that cannot be recovered.

Appointments that are missed without prior notice may not be eligible for a refund or rescheduling.

Please refer to our Refund and Cancellation Policy – https://www.clovemed.com/refund-policy

7. Refunds

Where a refund is approved, it will generally be processed using the original payment method, subject to the policies and processing times of the relevant payment provider or financial institution.

Certain services may be non-refundable once the consultation or service has commenced.

If you have a question regarding a payment or refund, please contact us using the contact details provided on our website.

Please refer to our Refund and Cancellation Policy – https://www.clovemed.com/refund-policy

8. Client Responsibilities

You agree to:

• Provide accurate and truthful information during registration and consultations.
• Inform the healthcare professional of relevant health information that may affect the consultation.
• Follow reasonable instructions provided by our healthcare professionals.
• Use our website and services only for lawful purposes.
• Not misuse, copy, interfere with, or attempt to gain unauthorized access to our website or systems.

9. Privacy and Personal Information

We respect the privacy of our clients and handle personal information in accordance with our Privacy Policy and applicable laws and regulations.

By using our services, you acknowledge that certain personal and health-related information may need to be collected and processed for the purpose of providing healthcare and wellness services.

Please refer to our Privacy Policy for further information about how we collect, use, store, and protect personal information.

10. Website Content

The information provided on our website is intended for general informational purposes and should not be considered a substitute for individualized professional medical advice.

While we make reasonable efforts to keep website information accurate and up to date, we do not guarantee that all information will always be complete, current, or error-free.

11. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, branding, and other materials, is owned by or licensed to Clove Sleep and Wellness (Pvt) Ltd.

You may not reproduce, distribute, modify, publish, or commercially use our website content without our prior written permission.

12. Limitation of Liability

To the extent permitted by applicable law, Clove Sleep and Wellness (Pvt) Ltd and its representatives shall not be liable for losses or damages arising from the use or inability to use our website or online services, except where such liability cannot legally be excluded.

Our services are provided based on the information available to our healthcare professionals at the time of consultation, and no specific health outcome is guaranteed.

Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

13. Third-Party Services

Our website may use third-party services, including payment processors, communication platforms, scheduling services, and other technology providers.

Your use of such services may also be subject to the terms and policies of the relevant third-party provider.

Clove Sleep and Wellness (Pvt) Ltd is not responsible for interruptions or technical issues caused by third-party services beyond our reasonable control.

14. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our services, business practices, legal requirements, or other circumstances.

Updated Terms and Conditions will be published on this page with the revised effective date.

Your continued use of our website or services after changes are published constitutes acceptance of the updated terms.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of Sri Lanka, unless otherwise required by applicable law.

Any disputes arising in connection with these Terms and Conditions shall be subject to the applicable jurisdiction of the courts of Sri Lanka.

16. Contact Us

If you have any questions regarding these Terms and Conditions, appointments, payments, cancellations, or our services, please contact us: